Returns & Refunds
Updated 2026-10-18
This policy covers ready-designed and personal-design bracelets ordered from vivqo.com. It does not limit your rights under applicable consumer law.
Ready-designed bracelets
You can request a return within 14 days of delivery. For a change-of-mind return, the bracelet must be unworn, undamaged and returned with its original packaging.
Email archer@vivqo.com with your order number, the item and your reason for returning it. We will provide the return address and instructions. Return arrangements and any shipping costs depend on the reason for the return and your applicable consumer rights; we explain them before you send the item back.
For a wrist-size exchange, contact us within the same 14-day period to discuss the size and return arrangements. Please do not send a parcel to an address that has not been confirmed for your return.
Personal designs
A personal bracelet is made to the materials, colours and wrist size you approve. Custom items cannot be returned or exchanged for a change of mind. This does not exclude support for a faulty, damaged or incorrectly supplied bracelet, or any mandatory consumer rights.
Faulty, damaged or incorrect items
Contact us with your order number, a description of the issue and, where possible, photographs of the bracelet and packaging. We will review the problem and arrange an appropriate repair, replacement or refund under your applicable rights. The change-of-mind conditions above do not restrict claims about a fault or an incorrectly supplied item.
Natural variations
Natural stones vary in colour, pattern and inclusions, and bead sizes are approximate. Product photographs show the design and a representative piece. If the bracelet differs materially from its description or the agreed custom design, contact us so we can review it.
Cancelling an order
Contact us as soon as possible if you want to cancel. We will check whether preparation or dispatch has begun and explain the available cancellation or return options. For a personal design, contact us before approving the design and paying if you wish to change or withdraw your request. Applicable cancellation rights remain unaffected.
Refunds
We issue the refund within 14 days after receiving the returned item, using the original payment method. If applicable law requires an earlier refund, that shorter period applies. Any refundable shipping charge is handled according to the reason for the return and applicable law.
A payment provider, bank or card issuer may take additional time to display the refund in your account. Contact archer@vivqo.com with your order number if you need help checking a refund.